Yes. Every watch is inspected and verified before listing. For certain pieces, we use third-party authentication for an additional layer of confidence. Read our full process on Authentication & Warranty.

No. Royal Touch Jewelry is an independent reseller operating in the secondary market. We are not affiliated with or authorized by Rolex, Omega, or any brands we carry. Brand names are used for identification purposes only. Learn more on About.

The secondary market refers to resale of genuine watches after their first retail sale (including pre-owned and sometimes unworn pieces). We source responsibly, verify authenticity, and list watches with transparent condition notes. Explore Pre-Owned Watches.

It depends on the specific watch. Listings will state what’s included (box, papers, accessories, extra links). If you need confirmation before purchase, contact us via Support.

Absolutely. We can provide additional photos, sizing guidance, and condition clarification. Send your request through Contact with the product link or name.

Qualifying purchases include a 12-month limited mechanical warranty starting from confirmed delivery. See full terms on Authentication & Warranty.

The warranty covers mechanical malfunction under normal use (movement-related issues). It does not cover cosmetic wear, accidental damage, water damage beyond rated resistance, or unauthorized repairs. Details: Warranty coverage.

Water resistance is not guaranteed for pre-owned watches unless explicitly stated. We recommend pressure testing before swimming or diving. More guidance is included on Authentication & Warranty.

We offer a 14-day return window beginning on the confirmed delivery date. Full policy details are on Shipping & Returns.

The watch must be returned in the same condition as shipped, with all included items (box/papers/accessories if provided). Any damage, misuse, or unauthorized modification may affect eligibility. See Return conditions.

Contact support with your order number and reason for return at Contact. We’ll provide the next steps and packaging guidance.

Yes. Orders ship with tracking and appropriate insurance coverage. High-value orders may require signature confirmation. Learn more on Shipping & Returns.

Transit time depends on destination and carrier service. Orders are typically processed in 1–2 business days and then shipped with tracking. For the most accurate estimate, refer to tracking after dispatch or contact Support.

Check with household members or building management and contact the carrier first. Then contact our team via Support so we can help guide next steps.

After checkout, you’ll receive an order confirmation email. If you don’t see it, check spam/junk folders or contact Support with your name and email used at checkout.

Contact support immediately. If the order has not shipped, we may be able to update the address. Once shipped, address changes may not be possible. Use Contact.

Availability depends on your checkout options and region. If you have questions about payment options, reach out via Support.

Yes, we accept trade-ins for qualifying watches. Start by contacting Support with the brand, model, condition, and any included items.

Yes. We can source specific models through trusted secondary market networks and authenticate the watch prior to fulfillment. Submit a sourcing request through Contact.

Timing depends on availability, model rarity, and your preferences (condition, year, box/papers). We’ll provide guidance once we understand what you’re looking for.

Pre-owned luxury watches can offer strong value, broader model availability, and access to discontinued references. Our focus is affordable luxury watches that are verified and supported. Browse Pre-Owned Watches.

Yes. If you need sizing guidance or have wrist size questions, contact Support and we’ll help you choose confidently.

You can contact our team through Contact. For faster service, include your order number (if applicable) and the product link.