Insured & trackable
All shipments include tracking and appropriate insurance coverage. Tracking details are emailed once your order ships.
Shipping & Return
Delivery • Returns • Buyer Protection
Shipping & Returns
Every order is packed securely and shipped with tracking. We offer a 14-day return window and clear, buyer-first support.
Insured & Trackable Shipping Signature on High-Value Orders 14-Day Returns Support Mon–Fri
Order Processing
Orders are typically processed within 1–2 business days. Processing includes verification, secure packaging, and preparation for insured shipment.
During peak periods, processing may take slightly longer. If your order requires additional confirmation (for example, address verification), our team will contact you promptly.
Before we ship
- Order confirmation and review
- Final packaging quality check
- Insurance and label generation
- Tracking number creation
Tip: Double-check your address at checkout to prevent delays.
Shipping Methods
We ship within the United States using trackable, insured delivery methods designed for high-value items.
Signature confirmation
High-value orders may require signature confirmation to protect buyers and reduce delivery risk.
Secure packaging
Watches are carefully packed to protect against transit conditions and preserve presentation on arrival.
Shipping scope: This page covers US shipping. If you need an international solution, contact support before purchase.
Delivery & Receiving
Once shipped, delivery time depends on carrier service and destination. You will receive a tracking number by email. For signature-required orders, ensure someone is available to receive the package.
If tracking shows delivered but you cannot locate the package, contact the carrier first and then contact our team so we can assist with next steps.
Delivery recommendations
- Use an address where someone can receive the shipment
- Monitor tracking on delivery day
- Keep packaging until you confirm satisfaction
- Report issues promptly for faster resolution
Returns (14-Day Window)
We offer a 14-day return window starting from the confirmed delivery date. This policy is designed to support confident purchasing.
Request a return
Contact support with your order number and reason for return.
Start return request →Prepare the package
Return the watch with all included items (box, papers, accessories if provided).
Condition verification
The watch must match the condition in which it was shipped, without alteration.
Refund processing
Refunds are issued after return inspection and verification are completed.
Return conditions: Watches must be returned in original condition. Any signs of misuse, damage, unauthorized modification, or missing components may affect eligibility.
Refunds
Refunds are processed after the returned item is inspected and verified to match shipped condition. Processing time may vary depending on your payment method and bank.
Shipping costs may be non-refundable depending on order type and circumstances. If a return is denied due to condition mismatch, we will contact you with next steps.
Typical refund flow
Receive returnItem arrives back to us
InspectCondition and included items verified
ApproveEligible returns approved
RefundRefund issued to original payment method
Exceptions & Special Cases
Certain orders may have additional requirements based on product type, customization, or sourcing.
Final sale items
If an item is marked as final sale, it may not be eligible for return. Any final sale terms will be clearly displayed on the product page.
Sourced or special orders
Sourcing requests or special orders may require additional confirmation and may follow different return terms. Contact us before purchase.
Address issues
Incorrect addresses can cause delays or failed delivery attempts. Please confirm your details at checkout.
Need help?
Our team can help with shipping questions, return requests, and delivery issues. Contact us with your order number for faster support.